Buyer Protection
What it is
Buyer Protection covers every order paid through WornRep checkout. Your payment is held securely until delivery is confirmed — the seller isn't paid while a problem is being sorted out. It's funded by a per-order fee of 5% + 70¢, itemized at checkout so you always see exactly what you're paying before you confirm. Sellers never pay a selling fee.
What's covered
- Your item never arrives.
- It arrives significantly not as described — wrong item, wrong size, damage or wear the listing didn't disclose.
- It shows up dirty, when the listing presented it as clean.
- The seller never ships — after 5 days unshipped, you can request a refund.
What's not covered
- Anything paid for off WornRep — cash, payment apps, gift cards, wire transfers. If the money didn't move through WornRep checkout, we can't protect it or get it back.
- Changing your mind. If the gear matches its listing, a return is the seller's choice, not a protection claim.
- Wear, flaws, or odors the listing photos and description already showed.
- Deals arranged in messages but never checked out on WornRep.
How it works, in order
- You check out on WornRep. Your payment is held securely.
- The seller ships with a WornRep label, within 5 days. Tracking posts to your message thread automatically.
- When it arrives, we ask: “Is everything ok?” Confirm only when you've actually got the gear and it's right.
- Something wrong? Tap No at the check-in. A dispute opens on the spot and the seller's payout stays held while it's resolved.
- All good? Approve and the seller's payout releases right away. No answer 2 days after delivery? It auto-releases.
Something wrong?
See how disputes work — the three ways a seller can make it right, and who pays return shipping.
Refunds
A full refund returns everything you paid — item price, shipping, and the Buyer Protection fee — to your original payment method. A partial refund returns the agreed part of the item price; the fee comes back only on a full refund.
The one rule that keeps you covered
Keep the deal on WornRep. If a seller asks you to pay any other way, that's the moment protection ends — decline and report the listing.