If something's wrong

Start with the check-in

When your order arrives, we ask “Is everything ok?” If it's not — wrong item, damage, not as described — tap No. That opens a dispute immediately, and the seller's payout is held until it's resolved.

Explain what happened

Add a short explanation and photos if you have them. The clearer you are, the faster it gets sorted. The dispute itself lives on your order page — that's where the seller's offers appear and where you pick one. Your message thread keeps a running timeline of everything that happens.

How the seller can make it right

• Return and refund — send it back for a refund. When the problem is the seller's fault (not as described or damaged), return shipping is on them; for other reasons, the return label cost comes out of the refund.
• Partial refund — keep the item, get some money back.
• Full refund — keep the item, get all your money back.

Still stuck?

If the seller hasn't offered any fix within 3 days of the dispute opening, you can ask WornRep to step in right in the message thread — WornRep decides based on the listing, the photos, and what each side said, and the decision is final. Once the seller has made an offer, there's no WornRep-decides path: you pick one of their offers. Refunds go back to your original payment method.