Shipping your sale

Ship within 5 days

Once an order is paid, you have 5 days to ship it. If the deadline passes without tracking, the buyer can request a refund — so don't sit on it.

Who pays for shipping

By default the buyer pays: shipping is calculated at checkout and added to their total. Two exceptions where the label comes out of your side instead: if you list an item with free shipping, the label cost is deducted from your payout; and if a buyer returns an item because it was not as described or damaged, the return label is charged against your next payout. Just enter your item's weight and your ship-from address (once — we remember it) and the right label is generated for each sale.

Use the in-app label

• After a sale, open the order and generate the shipping label right from the order page.
• Stick it on the package and drop it off with the carrier.
• Tracking posts to the order automatically — you and the buyer both see it.

Pack it like it matters

Belts coil, sleeves and wraps go in a poly mailer or small box, and anything with buckles or metal gets padding so it doesn't punch through. A damaged arrival is on you.