Where's my money? Payout states, explained

Follow it on your dashboard

Your dashboard's 💰 Earnings card splits your money into Pending (held securely, not yet released) and Paid out (sent to your bank account). Under Pending payouts, every order shows one of the states below — that line is always the current truth for that sale.

“Waiting for you to ship”

The buyer has paid and the money is held securely, but the sale can't move until the parcel does. Ship within 5 days with the in-app label — if the ship-by date passes unshipped, the buyer can request a refund.

“📦 In transit — releases 2 days after delivery”

Your parcel is with the carrier. Nothing is wrong and there's nothing to do — the release clock hasn't started because it runs from delivery, not from shipping.

“📦 Delivered — release scheduled” / “🔒 Releases [date]”

Delivery is confirmed and the 2-day window is running. The date shown is the day the money releases to your payout account. The window exists so the buyer can confirm everything arrived as described — it protects you too: once it passes, the sale is final.

“⏸ On hold — dispute under review”

The buyer reported a problem, so this payout is paused while the dispute is open. It isn't gone — respond in the message thread and offer a resolution; once the dispute closes, the money either releases to you or refunds to the buyer, depending on the outcome. A chargeback from the buyer's bank holds the payout the same way while it's reviewed.

Released — now the bank leg

• On release day you'll get a message in your thread that the funds were released, and the order moves to Paid out.
• From there, payouts land in your bank account on a rolling daily schedule — typically 2–5 business days, free.
• Want it sooner? If the money shows as available for Instant payout on your dashboard, you can pull it to an eligible debit card in about 30 minutes for a 1% fee, shown exactly before you confirm.
• Brand-new payout accounts can see an extra hold on their first payouts while your account is verified — it lifts as your payout history grows.

Why the amount can differ from the sale price

• Sellers pay no selling fee — list it for $30, the sale amount is $30.
• If you boosted the listing with Squat and it sold during the boost, the 5% Squat fee comes off that sale — the order row shows it: “Sale $30 · Squat fee −$1.50”.
• If you owe a charge from an earlier order — for example, return shipping on a sale that was upheld as not-as-described — it's deducted before release, so one order's payout can be smaller by that amount.
• The Pending figure is the exact amount that will release if nothing changes; the Paid out figure is the exact amount that was sent.

Still doesn't look right?

Open the order — its timeline shows every step the money took. If a state looks stuck beyond the windows above, contact us through the Contact page and include the order; we can trace a payout end to end.