Avoiding scams

The golden rule: keep it on WornRep

Buyer Protection only covers deals that are messaged, paid, and shipped through WornRep. The moment a deal moves to texts, email, or another payment app, the protection is gone — and that's exactly what a scammer is counting on. If someone pushes to take a deal off WornRep, walk away and report the listing.

The tricks, named

• “Pay me directly and I'll knock off the fees.” The discount is bait — off-platform payment means no refund when nothing arrives.
• Overpayment: a “buyer” sends too much and asks you to refund the difference. The original payment is fake; your refund is real.
• Fake shipping labels. Real WornRep label emails do exist — they come from wornrep.com, never carry an attachment, and link to the label on your order page. A label arriving as an email attachment, or a page that asks for payment or your password to 'release' a label, is fake.
• “Support” accounts in messages or social media asking for your password, a verification code, or payment to “release” your money. That's not us.
• Phishing emails and texts that mimic WornRep to steal your login. Check the sender: real WornRep mail comes from wornrep.com.

What WornRep will never do

• Ask for your password or a sign-in code — by message, email, or phone. Never share a code with anyone.
• Ask you to pay anything to receive a payout or “unlock” your account.
• Conduct support business from a personal social-media account.
• Ask you to complete a sale outside WornRep checkout.

Protect your account

• Use a password you don't reuse anywhere else.
• Confirm deliveries honestly and only when the gear is actually in your hands — scammers pressure buyers to confirm early.
• Report suspicious listings, messages, and members. Reports are how the banned items and bad accounts get removed.

Think you've been targeted?

Stop the conversation, don't send money or codes, and contact us through the Contact link in the footer with screenshots of the messages. If you paid off-platform, contact your bank or payment provider immediately — unfortunately, money that never moved through WornRep is money we can't recover for you.