Photos & evidence that help your case

Good evidence settles disputes fast

When WornRep reviews a dispute, we decide from the listing, the photos, and the thread. The side whose photos clearly show the problem almost always resolves first. Here's what to send.

The four shots to take

• The whole item, front and back — so it's clearly the gear from the listing.
• A close-up of the exact problem: the tear, stain, crack, broken buckle, wrong size tag.
• The size/brand tag — for wrong-size and authenticity questions, the tag settles it.
• The packaging, if it arrived damaged — box and label before you throw anything away.

How to take them

• Natural light, no flash — flash washes out stains and wear.
• Get close and keep it sharp. A blurry close-up helps no one.
• Show the flaw next to something for scale (a coin or your hand) on cracks and tears.
• Screenshot the listing photo or description line you're comparing against, and say which line in your message.

Two rules while a dispute is open

• Keep the item exactly as it arrived until the dispute resolves — don't wash it, repair it, or use it. Changing it changes the evidence.
• Don't ship anything back until a return is agreed and the return label is on your order page — an unsolicited package isn't a tracked return.

Sellers — the same advice protects you

Photograph wear, stains, and flaws honestly in the listing itself, including close-ups. If a buyer later claims the gear was worse than described, your listing photos are your evidence — listings that showed the flaw up front win those disputes.