Arrived damaged

Before anything else: keep the packaging

Don't throw the box, mailer, or padding away yet. For damage in transit, the packaging is half the evidence — a crushed corner or a torn mailer shows the damage happened on the road, not before it shipped.

Photograph it like this

• The outside of the package, including any crush, tear, or water damage.
• The shipping label, readable.
• The item itself, close up on the damage, in natural light.
• The item inside the packaging, the way it arrived.

More on what makes evidence strong: Photos & evidence that help your case.

Open the dispute as “Damaged”

• Open your order — the dispute form is right on the order page.
• Choose Damaged as the reason, then add your photos and a short description.
• A dispute opens immediately and the seller's payout is held until it's resolved.

One caution: the delivery check-in (“Is everything ok?”) also opens a dispute when you tap No — but it files it as a general problem, without the Damaged reason. The reason is what decides who pays return shipping, so for damage, open the dispute from the order page and pick Damaged yourself. If you already tapped No, write in your description that the item arrived damaged and add your photos — WornRep sees them either way.

How it gets resolved

The seller offers one of three fixes on your order page, and you pick the one that works for you:

• Return and refund — send it back with the WornRep return label and get a full refund.
• Partial refund — no return — keep the item, get part of your money back.
• Full refund — no return — keep the item, get all your money back.

When damage in transit is upheld, the seller covers the return shipping — it never comes out of your refund. If the seller offers nothing within 3 days, you can ask WornRep to step in right in the message thread — WornRep decides from the photos, the packaging evidence, and the thread.

Damaged vs. not as described

Pick the reason that matches what happened. Damaged means the item left the seller fine and got hurt on the way. Not as described means the wear, defect, or wrong item was already there — the listing photos and description are the evidence there. Picking the right one makes your case faster to decide.

Sellers: pack like it matters

Buckles, plates, and hardware get padding; sleeves and wraps ship in a mailer that can survive a drop. If a buyer reports transit damage, the packaging photos decide it — a well-packed item with a crushed box is a carrier story, and the thread is where you make that case.